If a student withdraws before the census day from a course or part of a course, they will not incur a VET Student Loan debt for the course or part of the course to which the census day applies. The student’s HELP balance can be re-credited. If the student has paid tuition fees upfront, CCEB will refund this amount.
If a student withdraws from a course or part of a course after the census day or fails to complete a course or part of a course, and this was due to special circumstances, they may apply for their HELP balance to be re-credited.
CCEB’s VSL Cancellation, Refund and Re-credit Policy and Procedure should be referred to. Students wishing to apply for a re-credit or refund should submit a completed VSL Request for Re-credit/ Refund form.
The Secretary may re-credit a student’s FEE-HELP balance in relation to special circumstances if a course provider:
1. is unable to act or is being wound up or has been dissolved; or
2. has failed to act and the Secretary is satisfied that the failure is unreasonable.
If a student withdraws from a course or part of a course, CCEB will not re-enrol that student without the written permission of the student.
CCEB will not victimise or discriminate against any student for seeking review or reconsideration of a decision, using the grievance procedures or making an application for re-crediting their HELP balance.
The VSL Cancellation, Refund and Re-credit Policy can be found here: Policies and Procedures.
The VSL Request for Re-credit/ Refund form can be found here: Student Forms