Job Ready Program / Get Experience + Certification
Course InformationThis is a fun, hands-on course specifically designed for students who need English skills and hospitality qualifications to work in the Tourism and Hospitality Industry. With successful completion of the course, the student will receive a Job Ready Program Certificate, a Coffee and Bar Training Certificate, Responsible Service of Alcohol (RSA) Certificate and Responsible Service of Gambling (RSG) Certificate, as well as a report card from the teacher.
Duration
4 weeks
Entry level
Pre – Intermediate level to Upper-Intermediate
Career Opportunities
• Wait Staff • Bar/Cafe Staff
• Hotel Staff • Tour Desk staff
• Boat crew • Retail Staff
You will receive
• Prepare and Serve Espresso Coffee (SITHFAB005)
• Use Hygienic Practices for Food Safety (SITXFSA001)
• RSA – Responsible Service of Alcohol (SITHFAB002)
• RSG – Responsible Service of Gambling (SITHGAM001)
• Holiday Inn Hotel Hospitality Essentials Workshop Certificate
• Letter of Reference from Trainer
• Job Ready Program Certificate
• Attendance Certificate – Work Experience at Café/Tour desk
Sample Timetable (Subject to change)
| Week 1 Hospitality English |
Week 2 Hospitality English |
Week 3 Hospitality English |
Week 4 Practical Training |
|
|---|---|---|---|---|
| Location | CCEB | CCEB | CCEB/ Cafe and Tour desk | Holiday Inn Hotel |
| Clothes | White shirts, black pants or skirts | |||
| 9:00am – 10:30pm | Telephone SkillsReservations and BookingsBusiness emailsCustomer ProblemsBarista Training | Giving Tour AdviceCustomer careDealing with ProblemsKitchen HygieneBarista Training and Work Experience | Café Project: AdvertisingCafé Project: PromotionFood Hygiene: Preparing food | RSA Practical Skills ObservationRSG Practical Skills ObservationHotel TourWaiting Skills |
| 11:00am- 12:00pm | Giving InformationReservations and BookingsWelcoming GuestsHelping GuestsServing Food | Giving DirectionsComplaints and ApologiesGiving AdviceHandling PaymentsTour Research | Housekeeping WorkCafé Project: Recipe ResearchFood Hygiene: Student Café DayHealth and SafetyFood Preparation and Kitchen Skills | RSA Written AssessmentRSG Written AssessmentWaiting SkillsBar Skills – Wine |
| 13:30pm – 14:30pm | Cairns HotelsMenu Design ProjectIntroduction to RSAIntroduction to RSGMenu Project Presentation | Cairns Tour ProjectRSA ActivitiesRSG ActivitiesTour Project PresentationTour Desk Experience | RSA and RSG Projects and Role-playsCafé Set-UpFood Preparation SkillsTour Desk Experience | Casino TourLiquor Store TourBar Skills – CocktailsBar Skills – BeerGraduation and Presentation |